Return & Refund Policy

At Glow & Glaze, customer satisfaction is our priority. We strive to provide high-quality beauty products designed for your everyday confidence. Please read our return and refund policy carefully before placing your order.

📦 Returns & Exchanges

We offer a 7-day return policy from the date of delivery.

To be eligible for a return or exchange:

  • The product must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

⏰ Important Return Condition

If you receive a damaged, defective, or incorrect item, you must contact us within 24–48 hours of delivery with clear photos/videos of the product.

Failure to contact us within this timeframe may result in your return or refund request being rejected.

🔁 Return Process

To request a return or exchange:

  1. Contact us on WhatsApp: +92 325 7447972

  2. Share your order number and reason for return

  3. Our support team will guide you through the process

⚠️ Please do not send any product back without contacting us first.

💸 Refunds

Once we receive and inspect your returned item:

  • We will notify you whether your refund is approved or rejected

  • If approved, the refund will be processed within 3–5 business days

🚫 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns if:

  • The product has been used

  • The item is damaged due to customer misuse

  • The product is not in its original packaging or condition

  • The return request is made after the allowed timeframe

🚚 Shipping Charges

  • Customers may be responsible for return shipping costs

  • Original delivery charges (if any) are non-refundable

💬 Need Help?

For any questions or support, feel free to contact us:

WhatsApp: +92 325 7447972
We usually respond within 24 hours.