Return & Refund Policy

At Glow & Glaze, we are committed to providing high-quality beauty products designed for your everyday confidence. If for any reason you are not fully satisfied with your purchase, we’re here to help.

📦 Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The product must be in its original packaging
  • You must provide proof of purchase (order number or receipt)

🔁 Return Process

To initiate a return:

  1. Contact us via WhatsApp: +923257447972
  2. Share your order details and reason for return
  3. Our team will guide you through the next steps

Please do not send your product back without contacting us first.

💸 Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 3–5 business days

🚫 Non-Returnable Items

For hygiene and safety reasons, we may not accept returns if:

  • The product has been used or damaged
  • The item is not in its original condition

🚚 Shipping Costs

  • Customers may be responsible for return shipping charges
  • Original shipping fees (if any) are non-refundable

❗ Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.

💬 Need Help?

For any questions or support, feel free to contact us:

WhatsApp: +923257447972
We usually respond within 24 hours.